At Proper Guideline Limited, we strive to deliver valuable and reliable digital products such as ebooks, guides, and online courses. As our products are digitally delivered, they cannot be physically returned. However, we want to ensure transparency in our refund process. Please review the policy below:
• Refunds may be requested within 10 days of purchase if you experience significant technical issues that prevent you from accessing the product.
• You must provide proof of purchase (order confirmation or receipt) along with a clear explanation of the issue.
• If the product was successfully delivered and accessed, and there are no technical problems, it will not qualify for a refund.
• Refund requests made after 10 days of the purchase date will not be accepted.
• Since our ebooks and online courses are delivered instantly, once accessed or downloaded, they are considered final and non-returnable.
• Dissatisfaction with the content, style, or format of the product is not a valid reason for a refund. We provide descriptions and previews to help you make informed decisions before purchase.
• Accidental purchases, change of mind, or misuse of discount codes are not eligible for refunds.
• If you face difficulties accessing or downloading your purchase, please contact our support team at support@properguideline.com within 10 days. We will work with you to resolve the issue promptly.
• In rare cases where a genuine technical error on our part prevents product delivery, we will either fix the issue or process a refund within 7–10 business days.
• We reserve the right to refuse refunds to individuals who repeatedly request refunds or misuse our policy.
• Any attempt at fraud, chargebacks without contacting support, or misuse of our digital products will result in termination of access without refund.
Our goal is to ensure that every customer has a positive experience. While refunds are limited due to the nature of digital goods, we are always here to provide support and guidance if you face any issues.
By purchasing from Proper Guideline Limited, you acknowledge and agree to this Return and Refund Policy.